πŸ“Š DSB Key OKRs Executive View

WoW Trends & 6-Week Cumulative | Leading Indicators Update
πŸ“… Report Date: March 23, 2026 πŸ“† Reporting Period: Feb 8 – Mar 15, 2026 (6 full weeks) πŸ“ˆ YoY Baseline: Feb 9 – Mar 16, 2025 πŸ—„οΈ Source: DSB_weekly_metrics_final_base (BigQuery)

🎯 Executive Summary β€” Engagement Accelerating, Retention Improving

Targeted email adoption surged to 13.49% avg (+2.87pp YoY) β€” the largest YoY improvement of any metric and an acceleration from the prior 6-week period (12.41%). SMS continues near-doubling YoY (+0.18pp, ~1.9Γ—). eComm automation holding at 8.38% (+0.74pp YoY). These are the strongest activation signals in the trailing 12 months.

Churn improved further: 6-week churn revenue down -6.7% YoY ($670K vs $718K) and churn units down -2.3% (6,663 vs 6,818). DSB customers who stay are engaging more deeply with the product than a year ago β€” across all cohorts.

Key watch item: Marketing dashboard engagement rate has declined significantly YoY (1.27% avg vs 2.72% FY25). This is likely related to the marketing dashboard product changes in Q1 FY26 and warrants investigation to distinguish product-led vs. engagement-led decline.

Top-Line Scorecard

6-week averages (rates) and totals (volume) β€” FY26 Feb 8–Mar 15 vs FY25 Feb 9–Mar 16

Targeted Email Rate
13.49%
β–² +2.87pp YoY
⭐ Accelerating β€” was 12.41% last period
eComm Automation Rate
8.38%
β–² +0.74pp YoY
Slight softening last 2 weeks
SMS Send Rate
0.39%
β–² +0.18pp YoY (~1.9Γ—)
Sustained near-doubling YoY
Churn Revenue (6wk)
$670K
β–Ό -6.7% YoY
Improved vs prior period ($682K)
Automation Send Rate
11.94%
β–² +0.63pp YoY
Stable upward trend
Revenue Attribution
9.96%
β–² +0.25pp YoY
Dipped last 2 weeks β€” monitor
Bulk Email Rate
29.32%
β–² +0.63pp YoY
Consistent YoY improvement
Churn Units (6wk)
6,663
β–Ό -2.3% YoY
155 fewer churns vs FY25

WoW Trends β€” Leading Indicators (6 Weeks)

Weekly rate trends FY26 vs FY25 equivalent weeks. All activation metrics trending positively.

Targeted Email & Automation Send Rates

Targeted email climbed from 11.89% β†’ 14.84% (+2.95pp in 6 weeks) β€” steepest climb of any metric

eComm Automation & SMS Rates

eComm auto stable at 8.3–8.5%; SMS slight pullback from Feb 8 peak (0.44%) but holding strong YoY

Bulk Email Rate

Bulk email consistently above FY25; Mar 1 peak at 30.68% β€” seasonal recovery pattern holding

Revenue Attribution & Marketing Dashboard

⚠️ Mktg dashboard declining YoY (1.05–1.45% vs 1.29–3.99% FY25). Rev attribution dipped last 2 weeks.

Volume Metrics β€” WoW Trends

Weekly revenue, churn, and new bookings vs FY25 overlay

Total Revenue β€” FY26 vs FY25

Feb 22 spike ($7.0M) = billing cycle pull-forward (same pattern FY25 $7.4M). Underlying ~$5.3–5.4M range

Churn Revenue β€” FY26 vs FY25 (Lower = Better)

FY26 consistently below FY25 all 6 weeks β€” especially Mar 15 ($100K vs $114K FY25). Favorable trend.

New Bookings Count β€” FY26 vs FY25

New bookings essentially flat (-0.7% total count), recovering post-Jan dip. Mar 15 week at 952 vs 916 FY25 β€” slight positive signal.

Week-by-Week Detail

All rates = % of paid DSB users for that week. FY26 vs FY25 equivalent week (364 days prior).

Week Paid Users Targeted Email eComm Auto SMS Auto Send Rev Attr Bulk Email Churn Rev New Bookings
Mar 15, 2026 182,388 14.84% 8.31% 0.39% 11.89% 9.41% 29.73% $100K 952
Mar 8, 2026 182,199 14.31% 8.32% 0.41% 11.92% 9.37% 29.35% $131K 948
Mar 1, 2026 181,428 14.23% 8.40% 0.38% 11.96% 10.26% 30.68% $107K 1,011
Feb 22, 2026 180,613 13.24% 8.48% 0.37% 12.03% 10.18% 28.84% $117K 1,075
Feb 15, 2026 179,743 12.43% 8.35% 0.37% 11.88% 10.07% 27.41% $106K 1,075
Feb 8, 2026 180,305 11.89% 8.42% 0.44% 11.93% 10.48% 29.91% $110K 892
FY26 6-wk Avg 181,446 13.49% 8.38% 0.39% 11.94% 9.96% 29.32% $112K/wk 992/wk
FY25 6-wk Avg 191,356 10.62% 7.65% 0.21% 11.31% 9.71% 28.70% $120K/wk 1,000/wk
YoY Delta -9,910 (-5.2%) +2.87pp +0.74pp +0.18pp +0.63pp +0.25pp +0.63pp -6.7% -0.7%

Key Insights

Data Science analysis Β· Confidence: HIGH

⭐ Targeted Email Adoption is Accelerating, Not Plateauing

Targeted email rate climbed from 11.89% (Feb 8) to 14.84% (Mar 15) β€” a +2.95pp jump within 6 weeks. The 6-week avg of 13.49% is +0.93pp higher than the previous 6-week window (12.41%). This is the strongest signal across all activation metrics and suggests the Q2 behavioral segmentation and automation investments are driving lasting behavior change.

βœ… Churn Improvement is Strengthening

6-week churn revenue is $670K vs $718K FY25 (-6.7%), better than the prior period's -5.3%. The Mar 15 week shows the strongest individual week: $100K vs $114K FY25 (-12%). Churn units are also improving (-2.3%). The retention foundation is strengthening as the activated cohort grows.

πŸ“‰ New Booking Revenue Quality Declining

New booking count is essentially flat (-0.7% YoY: 5,953 vs 5,997 units). However, new booking revenue is down more significantly: $269K vs $306K FY25 (-12%). Average MRR per new booking has declined from ~$51 to ~$45 (-11.6%). This suggests mix shift toward lower-plan new customers β€” worth monitoring as a leading indicator of future ARPU.

⚠️ Marketing Dashboard Engagement Dropped Significantly YoY

Marketing dashboard rate averaged 1.27% in this period vs 2.72% FY25 (-1.45pp YoY). The FY25 data shows a sharp spike starting Feb 23, 2025 (from 1.29% β†’ 3.73%), which FY26 is not replicating. This could reflect: (1) a specific feature or campaign that drove traffic in FY25, (2) a product change in FY26 affecting dashboard discoverability, or (3) genuine decline in engagement with the marketing dashboard. Recommend flagging to Stam / data science team for root cause analysis before presenting to execs.

πŸ“Œ Revenue Attribution: Watch the Last 2 Weeks

Revenue attribution dipped from 10.26–10.48% (Feb–Mar 1) to 9.37–9.41% (Mar 8–15). The 6-week avg is 9.96% (+0.25pp YoY) but the recent softening is notable. This could be seasonal (post-February billing) or structural. If this continues into the Mar 22 week, it will be worth investigating with the attribution methodology team.